Gorgeous weather this week-end! A busy Saturday catching up on paper work and finding 2 homes for a buyer that came in Sunday to identify a property for a 1031 exchange. We have 2 good choices and will make a decision tomorrow. Date night with my Geno, Melissa held a good open house and here it is Monday morning! Grab a cup of your favorite brew and let’s enjoy some tech support humor to start your week.
(An older lady with a very posh accent calls technical support with a printer problem.)
Customer: “I bought some ink cartridges today and they won’t fit into my printer. I’m very unimpressed with your company right now.”
Tech Support: “I’m very sorry that we’ve let you down. Can I confirm a few details?”
(He confirms what model of printer it was, and that she’d been using it before, and had previously changed the cartridges in the past.)
Customer: “The cartridges just don’t fit.”
Tech Support: “Is there anything blocking—”
Customer: *interrupting me* “No, there’s nothing there; the cartridges are too wide.”
Tech Support: “Can you describe the cartridges?”
Customer: “They are…” *she describes a common model of HP cartridges; she has an Epson printer*
Tech Support: “Ma’am, I’m sorry but those are the wrong cartridges for your model of printer.”
Customer: “But the man at [Popular Stationary Chain] said that these were a common brand.”
Tech Support: “Did you tell him what type of printer you had?”
Customer: “No, I couldn’t remember so he showed be some common types of ink cartridges and I picked these.”
Tech Support: “Well, I’m sure if you go back in and explain what happened they might—”
Customer: *interrupting again* “No! I won’t go in there again. I want you to send me some ink cartridges out for free.”
Tech Support: “I’m sorry, but you went to another company, and couldn’t tell the person what type of printer you had, so you guessed about the cartridges.”
Customer: “Yes.”
Tech Support: “And it turns out you guessed wrong.”
Customer: “Yes, and it’s your fault.”
Don’t forget to visit my website: www.reloaustin.com
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       Dorie Dillard is the most frequently hired REALTOR® in the Canyon Creek Subdivision. “YOUR PERFECT PARTNER”
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