What a great Birthday week-end! Lunch with girl friends on Friday and special private dinner Friday night for family and friends at our favorite restaurant Trulucks! Brother and sister-in law drove in from Houston to spend the night..always good to spend time with our traveling buddies. Pool time and relaxing..even heard from buyers who had inspections on my listing..no repairs!! Yahoo!! Movie night at the Movie Eatery to see Jason Bourne’s new action packed movie Bighouse! Now it’s back to reality..it’s Monday morning. Here is some tech support humor to start your day…
Support: “How can I assist you today, sir?”
Caller: “I need to send an email.”
Support: “You need help in setting up an email address?”
Caller: “No, no, my son did that for me already. I just… can’t remember how to get into it.”
Support: “No problem, sir. Do you remember what your address is?”
Caller: “Of course! It’s 1405 John Street. Just drive past the [Store] from the interstate and you’ll find me.”
Support: “Haha, that’s good to know, sir, but I meant your email address.”
Caller: *pause* “Oh, of course you did. How silly of me. You must think me quite the fool.”
Support: “Not at all, sir. After all, I didn’t specify which address!”
Caller: “You’re too kind to an old man. Now, yes, I have it written down here somewhere.”
(As support hears him rifling through some papers, he takes a look at his customer account. He suspects that his customer details were set up with the assistance of his son. He sees an email address written as [First Name][Last Name]1949@gmail.com.)
Support: “Sir, would your email address be your name, and the year of your birth by any chance?”
Caller: “Yes! That’s it! That’s amazing! How did you know that!”
Support: “It was the email address used when your account with us was set up, sir.”
Caller: “You can see that? How wonderful! Yes, that’s the one.”
Support: “No problem, sir.”
(He goes through the steps of logging into his email address, helps him with his password prompts (he’d forgotten) and finally gets him to the email screen.)
Caller: “So I simply just type my email into this box and then hit the send button?”
Support: “That’s all there is to it, sir.”
Caller: “That’s amazing! You’ve turned my life around, son!”
Support: “It was nothing at all, sir.”
Caller: “You’ve been more help to me these last few minutes than anyone else I’ve ever called about any of this stuff. Can I call you again?”
Support: “Certainly, sir, just call this number and ask for me, and I will be more than happy to help out with anything you need.”
Caller: “Can I call up tomorrow? I’ll need help finding those naughty websites my grandsons don’t know that I know about.”
Support: *pause for shock, but remaining professional* “I will be more than happy to help out with almost anything you need…”
Don’t forget to visit my website: www.reloaustin.com
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       Dorie Dillard is the most frequently hired REALTOR® in the Canyon Creek Subdivision. “YOUR PERFECT PARTNER”
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